Consumer Rights

If the Doctor prescribes a medication which You would like Us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, We are obliged to state the following:

1. Supplier/Agent

The supplier/agent is Hexpress Ltd (Trading as HealthExpress.co.uk), of PO Box 344, Mont Crevelt House, Bulwer Avenue, St. Sampson, Guernsey, GY1 3US. The company registration number is 52979.

All prescribed medicines will by supplied and filled by a UK registered pharmacist, pursuant to a prescription issued by an EU registered medical practitioner. Full details of both the doctor and pharmacy used for your treatment are available upon written request.

HealthExpress.co.uk have a correspondence address as below:

Hexpress Ltd
3rd Floor
207 Regent Street
London W1B 3HH
United Kingdom

2. Description of Medication

The description of the medication is subject to prescription - a stock list is available after an online consultation form is completed and the doctor has a diagnosis.

3. Price

This price for treatment is subject to prescription - a price list is available after an online consultation form is completed and the doctor has a diagnosis.

4. Delivery Cost

We do not charge extra for standard delivery. For further information on delivery options, click here.

5. Payment

We accept the following debit/credit cards: Visa/Visa Electron, MasterCard, Maestro, and American Express. We also accept cheques which must be made payable to Hexpress Ltd. Cash payments can be made using our online PayCash service (where available). To find out more about the available payment methods, click here to visit our payment information page.

6. Right to Cancel

You have the right to cancel your HealthExpress.co.uk order up to the point when your treatment is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds.