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Home / Protecting yourself online

Protecting yourself online

At HealthExpress we feel that keeping yourself safe online should be your number one priority. We work hard to make sure that our websites are secure and that your sensitive information is stored safely and protected. It's important that you also protect your own information to ensure that you stay safe online. You can find some tips to help you below:


You can protect your device from a lot of vulnerabilities just by keeping your computer up to date. Some of the fastest spreading malware over recent years has been made possible by computers that did not have the latest updates installed. Ensure you use the software update feature on your computers and mobile devices regularly.


Although your operating system will protect itself from some malicious applications, antivirus will give you far more protection. Always ensure you have antivirus software installed, preferably from a reputable company such as Kaspersky, Symantec or McAfee and make sure it is kept up to date.

If you’re a Mac user, you may have heard Macs don’t get viruses. While they are less targeted than Windows machines, they can still be affected and should therefore be protected.


Make sure your passwords are not easy to guess. In general, the longer and more complicated your password is (uppercase, lowercase, numbers and symbols), the harder it is to break. Also, try to avoid using the same password on multiple websites. If you struggle to remember passwords, try using a password manager.

Remember to change your passwords regularly just in case they have been compromised.


Beware of websites that you don’t recognise or emails asking you for private information. Emails claiming to be from your bank or well-known websites may ask you for personal information. Do not share any information in this way, and if unsure about any communication being genuine, contact the organisation using the phone number on their website and confirm that the communication was actually from them.

Also, beware of opening any attachments or clicking links in emails from people or companies you don’t recognise. These emails may contain viruses or be phishing attacks trying to get information from you.

Public Wi-Fi networks

It's important to remember that public Wi-Fi networks are not secure so the information you are sending and receiving can be exposed. You should avoid accessing internet banking and websites with secure login areas when connected to public networks. The same applies to public computers e.g. internet cafes.


Even after protecting your computer and ensuring you are using a secure connection, one of the biggest factors people forget is their environment. Using your device on public transport or in other public places makes you susceptible to people seeing or hearing your personal information. When doing anything involving private information, including completing a medical form, make sure you are in a private location where nobody can see your screen or overhear phone or video conversations.

Protecting Children Online

If you allow children to use any of your devices, it's important to set up parental controls to prevent them from attempting to access age-restricted content. You can find out more by searching for "parental controls" and the name of the device you are trying to protect.

Report It

Finally, if you have been a victim of online fraud, make sure you report it to your internet service provider as they can advise you on what you need to do.