Is the service legal?
Yes. The medical consultation process and diagnosis is completely free and without obligation. Any websites offering direct prescription medications are illegal, and websites that market any prescription drugs are also illegal in the UK. At HealthExpress.co.uk, we provides clear consumer rights information and explain the privacy policy fully.
How do I know that the doctor is genuine?
When the doctor emails back a diagnosis, full contact details are provided together with GMC registration details which can be verified online.
 Do I still need to visit my doctor?
For the vast majority of cases, most of the questions covered by the medical form are more than sufficient to make an effective diagnosis. However, it is always advised that you consult your own doctor before commencing any line of treatment. The online doctor can notify your doctor of any diagnosis and treatment issued at your request.
Where a prescription medication is prescribed, is it genuine?
Yes. All of the medications are genuine branded medicines, carrying the original manufacturers' stickers and hallmarks, they are dispensed subject to prescription by a qualified pharmacist under authority.
Are there any hidden costs I should be aware of?
No, there are no hidden costs. The price for treatment if suggested is made clear to you once the doctor has emailed a diagnosis. HealthExpress do not charge for the consultation and free delivery is offered with all treatment options.
What is your security policy?
HealthExpress.co.uk is committed to patient privacy and security. All the information you supply to us is legally protected under doctor-patient privilege. Our on-line ordering system uses the GeoTrust secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.
Will my order be discreetly packaged?
All prescription medications despatched by the pharmacy are packaged discreetly to ensure safe, untampered arrival to your door.
Do I need to be home to sign for it?
Yes, Royal Mail require a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience.
What if I am unable to be at home when Royal Mail attempts delivery?
Royal Mail will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.
Which credit/debit cards do you accept?
At present we accept the following cards: Visa, Visa Electron, Maestro, Mastercard, American Express and Solo.
 Can I pay by cheque or postal order?
Yes, we are happy to accept payment by cheque or postal order. To do this, simply give us a call on 020 7084 7594 and we will talk you through the process. All cheques and postal orders should be made payable to Hexpress Ltd and sent to us with your name, order number and cheque guarantee details (where applicable). Orders will only be dispensed once the cheque/postal order has cleared successfully.
Why do you need my phone number on the consultation form?
We or the doctor may need to contact you concerning your consultation or any subsequent order. This is not used for any marketing purpose whatsoever.
Are my personal details safe with you, or will I start getting unsolicited email/post?
We strongly object to spam, and assure you that your details will not be used for such activities.
What if my question has not been answered by any of the above?
Feel Free to contact us.
Can I use more than one card to place an order?
Yes. If for any reason you need to split the cost of your order across 2 cards, this can be arranged. You will need to contact our customer service team so that they can process this transaction for you. You can contact them via phone 0207 084 7594 or via email on healthexpress.co.uk and they will be able to split the cost of your order over your 2 selected cards.
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