For the purposes of the Data Protection Act 1998, Hexpress Healthcare Ltd is the 'data controller' (the company which is responsible for and controls the processing of your personal data).
Before you use certain areas of this Website, we ask you to register on it by requiring you to enter your personal information, including 'sensitive personal data' as defined by the Data Protection Act I998 ('the Act').
We will obtain personal data about you (such as your name, address, opinions and medical details whenever you complete an online medical questionnaire or any other online form. For example, we will obtain your personal data when you register to use this Website, complete the online questionnaire, send us feedback, post material, contact us for any reason, sign up to a service, and purchase goods or services. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of obtaining a medical opinion and purchasing the treatment.
We will use your personal data for the following purposes:
If you have given permission, we may contact you by mail, email, telephone, SMS, text/picture/video message, fax, about our service, products, promotions, offers, charitable causes that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights', below.
If you have given permission, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, email, telephone, SMS, text/picture/video message, fax, about our service, products, promotions, offers, charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or from our business partners, you can opt out at any time. See further 'Your rights', below.
We will only contact you by mail, email, telephone, SMS, text/picture/video message, fax, about our service, products, promotions or offers if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time. See further 'Your rights', below.
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
We may monitor and record communications with you such as telephone conversations and emails for the purpose of training, quality assurance, fraud prevention and compliance.
To enable us and other companies in our group or partner companies to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We may need to transfer your personal data to countries located outside the European Economic Area, for the purpose of fulfilling our obligations and providing our service. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
When you registered with this Website, you agreed that we may transfer your personal data to countries outside the European Economic Area. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.
You have the right, subject to the payment of a small fee (£10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org, or you can write to our registered office at 144 Mitcham Road, Tooting, London, SW17 9NH or call us on 020 3322 9966.
We may change this Policy from time to time. You should check this Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this Website.