• Customer Service Team available now: Mon-Fri 8:00-17:00
  • Private & confidential service
  • Genuine medication
  • All-inclusive service - No hidden fees
  • Next day delivery
  • About Us

About Us

Pharmacy Shop

Who we are

HealthExpress is a well-established online doctor and prescription service based in London. We were the first digital healthcare provider in the UK and have been delivering excellent service and care to our patients for over 15 years.

We have treated over 1 million customers for a range of conditions and our doctors can prescribe over 100 different treatments. Medications are dispensed through our pharmacy. We ship your medication directly to your door using a next day service.

Patient safety will always be our number one priority. HealthExpress is registered with and authorised by official regulators such as the CQC (Care Quality Commission), MHRA (Medical and Healthcare Regulatory Agency) and GMC (General Medical Council). We believe in transparency and will never charge any hidden fees.

Pharmacy Shop

We pride ourselves in delivering outstanding customer care. Our expertly trained team of customer service representatives is available to assist you via live chat, email or phone. Our office hours are Monday to Friday 08:00-17:00.

Head office

106 Lower Addiscombe Road
Croydon CR0 6AD
United Kingdom

+44 207 084 6784


Hexpress Healthcare LTD
106 Lower Addiscombe Road
Croydon CR0 6AD
United Kingdom

+44 203 322 9966

Service registered with CQC and Recruited our own inhouse medical team


Launched into the Latin American Market


MHRA registration


First mobile app launch


Next day delivery across Europe


Started operation in major EU languages


Introduction of the online consultation model to the UK market


HealthExpress launches as the first online healthcare provider in the UK


Our in-house doctors

Your health and wellbeing are our top priority and we strive to deliver outstanding healthcare to all our patients. Our medical team consists of fully licensed UK and EU doctors, pharmacists as well as medical advisors. Our medical staff combines years of experience with expertise across a vast range of medical specialities.

Dr. Anup Jethwa
Clinical Lead
GMC Reg: 7138282
Dr. Caroline Fontana
Lead Prescribing Doctor
GMC Reg: 7526266
Dr. Allyson Betts
Clinical Auditor
GMC Reg: 3003549
Dr. Anand Abbot
Independent Medical Advisor
GMC Reg: 4307024

How we work

HealthExpress provides treatment for your condition - including consultation and aftercare - and you don't even have to leave your house. Our consultation service is based on a medical online form tailored to your treatment. Based on the information received, a GMC registered doctor can safely determine whether the medication is right for you.

If the doctor has no concerns, they issue an electronic prescription and forward this to our London based pharmacy. From there, your medication is shipped directly to your preferred address. Treatments are usually delivered within 1-2 days.

Our customer service team keeps in touch with you throughout the treatment process. Should the doctor have any concerns or additional questions regarding your treatment, a friendly representative will contact you to discuss your options.

Place your preferred medication, pack size and dosage into your shopping cart Complete the online consultation form with all personal information required The doctor assesses your details and decides whether a prescription can be issued The pharmacy dispenses and ships your treatment to you with a free next day service

Our values

  • Dependability

    We work closely with medical professionals as well as national regulators and healthcare agencies to ensure our patients can rely on receiving safe and responsible care.

  • Accessibility

    We believe healthcare services should be available to anyone, anywhere, anytime. This is why we strive to offer safe and efficient online doctor services to a growing number of patients worldwide.

  • Competency

    We work with highly skilled individuals to ensure our services remain safe, transparent and efficient. Our fully trained in-house customer care team is dedicated to delivering outstanding service and ongoing support.

How we guarantee your safety

Just like any other reputable healthcare provider in the UK, HealthExpress is registered with and authorised by official regulatory bodies. These institutions were set up to support and protect patients and HealthExpress works closely with their representatives to ensure our services remain safe to use. Patient data is stored in accordance with UK law. Patients can access their data at any time through their customer account.

  • The MHRA, the UK regulator for medicines, has authorised us to sell prescription medication online.

  • Our pharmacy is on the official register of the General Pharmaceutical Council, the independent UK regulator for pharmacies.

  • The CQC, an independent regulator for health and social care, has rated our service as safe, effective, caring, responsive and well-led.

  • We are on the official register of the ICO, the UK's independent authority set up to uphold information rights in the public interest.

PCI data security

The PCI security seal marks HealthExpress and all its domains as compliant with data protection standards as set out by the payment card industry and rates the HealthExpress payment process as safe for the user.

PCI More information