We have treated over1.4 million customers
Open 8am to 5.30pm Monday - Friday 0203 322 9966
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About Us

Pharmacy Shop

Who we are

HealthExpress is a well-established online doctor and prescription service based in London. We were the first digital healthcare provider in the UK and have been delivering excellent service and care to our patients for over 15 years.

We have treated over 1 million customers for a range of conditions and our doctors can prescribe over 100 different treatments. Medications are dispensed through our pharmacy. We ship your medication directly to your door using a next day service.

Patient safety will always be our number one priority. HealthExpress is registered with and authorised by official regulators such as the CQC (Care Quality Commission), MHRA (Medical and Healthcare Regulatory Agency) and GMC (General Medical Council). We believe in transparency and will never charge any hidden fees.

Pharmacy Shop

We pride ourselves in delivering outstanding customer care. Our expertly trained team of customer service representatives is available to assist you via live chat, email or phone. Our office hours are Monday to Friday 8am - 5.30pm.

Head office

HealthExpress
106 Lower Addiscombe Road
Croydon CR0 6AD
United Kingdom

+44 207 084 6784

Pharmacy

Hexpress Healthcare LTD
144 Mitcham Road
London SW17 9NH
United Kingdom

+44 203 322 9966

Service registered with CQC and Recruited our own inhouse medical team

2018

Launched into the Latin American Market

2017

MHRA registration

2015

First mobile app launch

2013

Next day delivery across Europe

2008

Started operation in major EU languages

2006

Introduction of the online consultation model to the UK market

2003

HealthExpress launches as the first online healthcare provider in the UK

2002

Meet our UK medical team

Our medical team consists of registered UK doctors and pharmacists, and experienced medical advisors to ensure you get the best possible healthcare.

Dr. Sarah Donald
Dr. Sarah Donald
Clinical Lead
GMC Reg: 6099482
Dr. Anand Abbot
Dr. Anand Abbot
Independent Medical Advisor
GMC Reg: 4307024
Dr. Caroline Fontana
Dr. Caroline Fontana
Prescribing Doctor
GMC Reg: 7526266
Dr. Mahesh Chhaya
Dr. Mahesh Chhaya
Prescribing Doctor
GMC Reg: 7278585

How we work

HealthExpress provides treatment for your condition - including consultation and aftercare - and you don't even have to leave your house. Our consultation service is based on a medical online form tailored to your treatment. Based on the information received, a GMC registered doctor can safely determine whether the medication is right for you.

If the doctor has no concerns, they issue an electronic prescription and forward this to our London based pharmacy. From there, your medication is shipped directly to your preferred address. Treatments are usually delivered within 1-2 days.

Our customer service team keeps in touch with you throughout the treatment process. Should the doctor have any concerns or additional questions regarding your treatment, a friendly representative will contact you to discuss your options.

Place your preferred medication, pack size and dosage into your shopping cart Complete the online consultation form with all personal information required The doctor assesses your details and decides whether a prescription can be issued The pharmacy dispenses and ships your treatment to you with a free next day service

Our values

  • Dependability

    We work closely with medical professionals as well as national regulators and healthcare agencies to ensure our patients can rely on receiving safe and responsible care.

  • Accessibility

    We believe healthcare services should be available to anyone, anywhere, anytime. This is why we strive to offer safe and efficient online doctor services to a growing number of patients worldwide.

  • Competency

    We work with highly skilled individuals to ensure our services remain safe, transparent and efficient. Our fully trained in-house customer care team is dedicated to delivering outstanding service and ongoing support.

How we guarantee your safety

Just like any other reputable healthcare provider in the UK, HealthExpress is registered with and authorised by official regulatory bodies. These institutions were set up to support and protect patients and HealthExpress works closely with their representatives to ensure our services remain safe to use. Patient data is stored in accordance with UK law. Patients can access their data at any time through their customer account.

  • The MHRA, the UK regulator for medicines, has authorised us to sell prescription medication online.

  • Our pharmacy is on the official register of the General Pharmaceutical Council, the independent UK regulator for pharmacies.

  • The CQC, an independent regulator for health and social care, has rated our service as safe, effective, caring, responsive and well-led.

  • We are on the official register of the ICO, the UK's independent authority set up to uphold information rights in the public interest.

PCI data security

The PCI security seal marks HealthExpress and all its domains as compliant with data protection standards as set out by the payment card industry and rates the HealthExpress payment process as safe for the user.

PCI More information