How We Work
At HealthExpress, we understand that people want discretion and convenience when ordering medications such as Viagra online. Our ordering is process is completely confidential, fast, and easy to complete - all you have to do is follow these 3 simple steps:
1. Start your free online consultation - UK law requires that you start a consultation before you can order any prescription medication. But don't worry; it only takes a few minutes to complete.
2. We get back to you with info on how to place your order as soon as your consultation has been reviewed - if you need us to prioritise your consultation, just give us a call.
3. Place your order conveniently online, or over the phone of you prefer. Orders include free next-day delivery or you can even choose our premium same-day delivery option within Greater London.
If you'd like to find out more about our discreet healthcare services, you can read more below or contact Patient Support on 0203 322 9966.
Credit and debit card
All credit card and debit card payments will show up on your bill under our parent company, Hexpress Healthcare Ltd, with no mention of HealthExpress or any medication you have ordered.
We can give you the bank details for HealthExpress to make a transfer.
We offer next-day delivery for free with all orders. Your medication will be delivered in a tamper resistant Royal Mail Special Delivery bag with absolutely no mention of the contents on the packaging.
If you need your medication in a hurry, we can even get it to you on the same day you order with our priority same-day delivery service. To find out more, check out our delivery options or give us a call on 020 3322 9966.
If you'd like your order delivered to a hotel, both same-day and next-day delivery can be arranged easily. Simply put the hotel address as your delivery address when you place your order and we'll take care of the rest. If you have any special requirements, give us a call on 020 3322 9966.
If you live in Greater London, you can arrange to collect your order from one of our pharmacies at a time that's convenient for you. Just give us a call on 020 3322 9966 and we can arrange a pick-up time.
If you'd like any more information on any of our services, or if you can spare the time to give us any feedback, please give our Patient Support Team a call.
How We Work
HealthExpress is an online clinic that has been offering a selection of treatments to help a number of medical conditions, including impotence, obesity, hair loss, smoking cessation, influenza and female sexual dysfunction. Our service provides impartial information and help with these medical conditions as well as the methods that can be used to treat them. The initial consultation service is entirely free of charge and consists of a series of medical questions designed to give our team of UK registered doctors all of the information they need to both diagnose your condition and in many cases prescribe a course of treatment to effectively treat it.
How does the consultation process work?
If you submit a medical consultation, the doctor reviews the information provided to help form a diagnosis. The diagnosis and possible range of treatments are then emailed back together with unique login details so that you may order from HealthExpress.
If the doctor suggests a prescription treatment(s), you will be able to login through our website and provide payment details. A prescription is then issued and a UK pharmacy will dispense your medication, sending it discreetly to the address you had specified via next day special delivery at no extra charge.
The entire consultation is free and without any obligation. Your details remain confidential and unlike with other companies, are never sold to any third party organisations.
It is important that you provide correct contact details – the doctor may want to ask a few more questions to help his diagnosis of your case. If either the wrong email address or telephone number is given, you cannot be notified of the results and suggested treatments.
- Read the information about your condition
- Complete a simple form to allow a free online medical diagnosis
- Once diagnosed and treatment is suggested, log-in to HealthExpress
- Provide payment details (where applicable)
- Doctor authorises a prescription to a UK pharmacy (where applicable)
- You receive medication next-day (where applicable)
What should I look out for when buying?
Unfortunately, not all of the websites who claim to offer a similar service to us are what they appear to be and it is important for you to be conscious of this when choosing a website to take care of your medical needs. If you do come across a website which you are unsure of simply ask yourself a few of the following questions;
Do they offer illegal generics or "soft tab" medications?
Generic medications are safe to use, however, counterfeits are often sourced from countries such as India and China. These medications are not put through the same rigorous clinical tests as genuine treatments to ensure efficacy and safety and can be dangerous to your health.
Are they based in the UK and do they have a telephone number and address to support this?
Websites like ours should be based and operate within the UK are required to adhere to legislation relating to the ways in which their services operate. Regulated sites are the only sources from which you can be sure of the authenticity of the treatment you receive.
If you have any questions about the services we offer or require any assistance, you can give us a call on 020 3322 9966.
Do they require you to complete a consultation before you can purchase medication or is it not required?
In the UK you are legally required to undergo a consultation with a registered doctor who will decide whether or not you are suitable for a course of treatment and can issue a prescription if required. However, any website which allows you to purchase your treatment without this process is operating illegally and recklessly. Prescribing without the information that we require could result in serious health issues or even death if you suffer from any conditions or take a medication which would interfere and react with your treatment.
How expensive or cheap are the medications that they offer?
Every day we receive a seemingly never-ending stream of emails offering all kinds of medication at as low as a few pounds per pill. These medications will be illegal copies of the authentic treatments that sites like us can offer. These treatments can not only be harmful to you but you may also be putting your personal information at risk especially if you got to this site as a result of a spam email you have received.
Is their website secure and do they encrypt your personal information?
It's important to make sure of this when purchasing anything online. To check whether or not your information is secure just look at the web address bar and look out for addresses starting with https:// when you are asked or required to input information, which ensures that only you and the website you are using to purchase is secure. You may also like to look for the green bar that can be seen in the address bar on HealthExpress. This shows that the website offers the highest levels of security available to retailers online.
For further information and advice on safely seeking your treatment online, we have a section dedicated to helping protect both our customers and people who may be considering getting prescription medicines over the Internet. For more information, please read our watchdog section.