COVID-19 update: Our services are running as normal.
We have treated over1.4 million customers
Open 08:00-17:00 Monday - Friday 0203 322 9966
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Contact Us

Here at HealthExpress, we take great pride in delivering outstanding customer service. Our UK based customer service team is expertly trained and more than happy to assist with any enquiries you may have. You'll be glad to know that your call will go directly to one of our customer service agents - no phone menus or long hold periods. We can be contacted via phone, email or live chat and you can be sure to receive a quick, personalised response.

Our customer service is fast! Our response times:
  • Less than 45 seconds via LiveChat
  • Less than 5 hours via Email

It is in our best interest to make sure your experience with us runs as smoothly as possible. In order to further improve our service, we are keen to receive any feedback you may have about any aspect of your experience with us.

Contact Options

The customer service team is available to contact Monday to Friday from 08:00-17:00. You can still contact us outside of our office hours, leave a message and one of our agents will contact you the following working day.

Please see below for contact information

0203 322 9966 To speak to someone using our live chat service, click here.

Alternatively, fill in the following contact form and we will respond as soon as we can.

  • Name *
  • Email *
  • Preferred Contact Number *
  • Select Department *
  • Comments *
This service is not for emergency use

If you are in the UK please telephone 111 or visit the NHS 111 website for urgent medical requirements. For life-threatening emergencies please call 999.

Customer complaints

If you are unhappy with our service, you can raise a complaint by sending an email to [email protected]. We will do our very best to find a satisfactory solution to your problem.

Registered office and pharmacy

Head office

Hexpress Healthcare Ltd.
106 Lower Addiscombe Road


+44 (0) 207 084 6784

Registration Number: 08626315

Pharmacy address

Hexpress Healthcare Limited
144 Mitcham Road
SW17 9NH


+44 (0) 203 823 6004