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Home / Delivery and Refund Policy

Delivery and Refund Policy

Your order is sent by a Royal Mail Tracked service, or by UPS, depending on the delivery method you chose when placing the order. Orders are discreetly packaged with no mention of the products enclosed or company details to ensure privacy and discretion. If it is more convenient, you can choose to have your delivery sent to your work address or to another address that is more convenient to you. Please note that we do not ship to the USA.

Once a package has been shipped by one of our shipping services/agents we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication within 60 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your medication to be redelivered by the shipping service/agents in the event that you were unable to accept receipt of it, the pharmacy can resend your medication to the same, or a different address provided this happens within the 60 day window.

In the event of a refund, the refund will be made by the same method used to pay for the order. Please note that it can take several business days for a refund to be acknowledged by your credit card company. Your statutory rights are not affected during this period.

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions and such discretion to be exercised only within the confines of the law.

Kindly contact our Customer Service Representative by email [email protected] or by phone on 020 3322 9966 should you wish to exercise your right to cancel as above so that we can make the appropriate arrangements.

Distance Selling Regulations

The Consumer Protection (Distance Selling) Regulations 2000 state that there is no right to cancel under the following circumstances:

Exceptions to the right to cancel

13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-

(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

Therefore, in terms of this exception, you have no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.

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