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Tracking your order and other information

Use our UPS Tool or Royal Mail Tool to track your order, and find out more information on our next day, same day and nominated day service. If you live in London, you can also use our Postcode Tracker to find out if you're eligible for free same day delivery.

We understand it is important to receive medication as soon as possible in most circumstances, whether it is essential for your health or your convenience. To ensure the process is streamlined, HealthExpress is partnered with the Royal Mail and UPS to offer a fast delivery service.

Our next day delivery service is open to residents of the UK. This is the standard delivery option and is free of charge across the country. You can also request same-day delivery if you live or work within London between Monday-Friday before 3pm, or nominated day delivery across the UK as well.

Track Your Order

Use your UPS or Royal Mail tracking code in your confirmation email to check up on your order.

UPS Logo Please enter your 18 character tracking reference:
e.g 1Z5797X12345678911
Don't have your tracking reference number? Log into your account
Please enter your 13 character tracking reference:
e.g AA 0001 0001 9GB
Don't have your tracking reference number? Log into your account

Next Day Delivery

The next day option is our main delivery service at HealthExpress. It includes nearly all residences in the UK and is free of charge. Your package will require a signature, and this can be from yourself personally or a family member/friend.

All our UK next day delivery orders are sent via the Royal Mail Special Delivery Service, which guarantees delivery to most UK destinations the very next day (including arriving on a Saturday).

  • Orders should be made before 4.30pm Monday to Friday
  • Orders will be delivered by 1pm the next day

Any orders placed after 4.30pm on Friday or on the weekend (Saturday and Sunday) will arrive on Tuesday before 1pm.

Same Day Delivery

This same day delivery service is available to all destinations within about 40 miles from the centre of London. In central London, this is free of charge. Your package will require a signature, and this can be from yourself personally or a family member/friend.

Only orders placed before 3pm Monday to Friday will be eligible for this delivery option. We do NOT offer same-day delivery on Saturdays and Sundays. If you've placed your order after 3pm on Friday through to Sunday, you'll receive your order on Monday. Whilst same-day delivery is available up to the evening in question, a four-hour timeframe slot is given to allow for traffic and other unforeseeable events. Orders are dispatched in discreet packaging for delivery on the same day.

To find out the cost of this service and if you are eligible, simply enter your postcode in the box below.

Please enter your postcode to see if you are eligible for same day delivery:

The same day delivery rates are dependent on the location you are having your order delivered to. There are three zones as explained below:

  • London postcodes: Free
  • Outer London: £19.95
    Everywhere within the M25, but outside of London postcodes.
  • Outside London: £39.95
    All locations eligible for same day delivery which are outside of the M25.

To see a map of all the area covered by same day delivery london-map

Nominated Day Delivery

Our nominated day delivery means you can choose a specific date to receive your medication. This includes Saturday if you cannot get your medication delivered to the workplace or your home.

Nominated day delivery can be any day in the following month, making it convenient if you're away or otherwise preoccupied. Your package will require a signature, and this can be from yourself personally or a family member/friend.

Please note that ordering before your prescribed time will be flagged by our system and we may require further questions before releasing medication to you.

HealthExpress Packaging

Due to the sensitivity of the package, it is not only discreet and 100% safe.


Firstly, we understand that your privacy is paramount and this is why we take measures to ensure that you receive your order as discreetly as possible. We will never mention HealthExpress or your treatment on the outside of the bag so delivery can be made to your workplace or shared accommodation.

Secure Packaging

All of our medications are delivered in tamperproof polyethylene courier bags, as pictured. Securely packaged throughout the journey.

Minimal Labelling

Depending on the delivery method you selected at checkout, your order will be delivered inside either a Royal Mail Special Delivery or UPS envelope. The only information you will see on the outside packaging is your name and address, a return address, the Royal Mail or UPS logo and tracking number.

Please note that we do not ship any medicines to the USA, or Europe through the UK site.