Delivery Information

To ensure your experience with HealthExpress is as simple and streamlined as possible, we understand it is important that you receive your orders as quickly as possible. This is why we have partnered with Royal Mail and UPS to provide you with several convenient delivery options listed below. This includes tools for tracking your order and whether you're eligable for free same day delivery.

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Next Day Delivery Service

Royal MailAll our UK orders are sent free of charge via the Royal Mail Special Delivery Service, which guarantees tracked delivery to most UK destinations the very next day (including Saturday). Orders should be made before 4.30pm Monday-Friday to be received the next day by 1pm. Any orders placed after 4.30pm on Friday or on Saturday and Sunday will arrive on Tuesday before 1pm.

Same Day Delivery Service

This premium same day delivery service is available to all destinations within about 40 miles from the centre of London. In central London, this is free of charge. To find out the cost of this service and if you are eligible, simply enter your postcode in the box below. Only orders placed before 3pm, Monday-Friday, will be eligible for this delivery option. You will be asked for a preferred two-hour timeslot up until 8pm. Orders are dispatched in discreet packaging for delivery on the same day.

Please enter your postcode to see if you are eligible for same day delivery:

The same day delivery rates are dependent on the location you are having your order delivered to. There are three zones as explained below:

  • London postcodes: Free
  • Outer London: £19.95
    Everywhere within the M25, but outside of London postcodes.
  • Outside London: £39.95
    All locations eligible for same day delivery which are outside of the M25.

To see a map of all the area covered by same day delivery, click here.


We understand that your privacy is paramount and this is why we take measures to ensure that you receive your order as discreetly as possible. We will never mention HealthExpress or your treatment on the outside of the bag so delivery can be made to your workplace or shared accommodation with absolute discretion. All of our medications are delivered in tamperproof polyethylene courier bags, as pictured.

Depending on the delivery method you selected at checkout, your order will be delivered inside either a Royal Mail Special Delivery or UPS envelope. The only information you will see on the outside packaging is your name and address, a return address, the Royal Mail or UPS logo and tracking number. Please note that we do not ship any medicines to the USA, or Europe through the UK site.


Track Your Order

UPS Logo Please enter your 18 character tracking reference:
e.g 1Z5797X12345678911
Don't have your tracking reference number? Log into your account
Please enter your 13 character tracking reference:
e.g AA 0001 0001 9GB
Don't have your tracking reference number? Log into your account