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Home / Delivery Information

Delivery Information

Everything about delivery options, tracking and packaging

We understand it is important to receive medication as soon as possible, whether it is essential for your health or your convenience. HealthExpress has partnered with the Royal Mail and UPS to ensure an efficient and reliable shipping process.

We offer free next day delivery to all UK residents as our standard delivery option. A Same day delivery service is available within the London area for orders placed before 3pm Monday to Friday. We also offer a nominated day service to our customers across the UK.

Use our UPS Tool or Royal Mail Tool to track your order or learn more about our next day, same day and nominated day service. If you live in London, you can also use our Postcode Tracker to find out if you are eligible for free same day delivery.

International Delivery
*Please note that it is not possible to deliver medication to locations not listed here.
Track Your Order

To track your order, use your UPS or Royal Mail tracking code you should have received with the order confirmation email.

Royal Mail Royal Mail Tracking Please enter your 13 character tracking reference:
Don't have your tracking reference number?Login to your account
UPS Logo UPS Tracking Please enter your 18 character tracking reference:
Don't have your tracking reference number?Login to your account
UPS Access Point(Pickup Point)

A UPS Access Point location is a UPS-affiliated retail location offering convenient parcel collection or drop-off near your home or work. A UPS Access Point can be found in various locations, including newsagents, grocers and convenience stores. With the advantage of longer opening hours, the UPS Access Point network offers convenience and flexibility to customers working long or irregular hours.

Direct delivery: You can choose to have items delivered to a UPS Access Point location when ordering online.

Note: Opening hours vary by location.

The UPS Access Point network offers easy local parcel retrieval if UPS is unable to deliver your order to your home address. Alternatively, you can request a direct delivery (where available) of your parcel to a UPS Access Point. To find out if this service is available in your area, click on the button below and enter your details.
Any orders placed after 4.30pm on Friday or on the weekend (Saturday and Sunday) will arrive on Tuesday before 1pm.
Next Day Delivery

HealthExpress offers a next day delivery service as the preset standard shipping option. This includes most UK addresses and is completely free of charge. Your parcel will require a signature at the delivery address - this can be either from yourself or a family member/friend.

All UK orders are dispatched using Royal Mail Special Delivery. This guarantees next day delivery to most UK destinations between Monday and Saturday.

• Orders need to be placed before 4.30pm Monday to Friday.
• Parcels will be delivered by 1 pm on the following working day.

To find out the cost of this service and if you are eligible, simply enter your postcode in the box below.

Same Day Delivery

Our same day delivery service is available to all addresses within approximately 40 miles of central London. In central London, this is free of charge. Your package will require a signature from either the addressee or someone else present at the designated address upon delivery.

Only orders placed before 3pm Monday to Friday will be eligible for this delivery option. We do NOT offer same day delivery on Saturdays and Sundays. If you have placed your order after 3pm on Friday through to Sunday, you will receive it on Monday. A 2 hour delivery slot will be specified when the order is placed. However, please allow up to four hours for the parcel to arrive in the event of traffic or any other unforeseeable circumstances. All orders are dispatched in discreet packaging to protect your privacy.

The same day delivery rates are dependent on your location Three delivery zones are available for same day delivery at the following rates:
London postcodes: Free
Greater London: £19.95Everywhere within the M25, but outside of London postcodes. Outside of London: £39.95All locations eligible for same day delivery outside of the M25.
Do you need your medication for a specific date? Choose our nominated day delivery service and we will deliver your order whenever it is most convenient for you.
Nominated Day Delivery

Our nominated day delivery gives you the option to choose a specific date for your medication to be delivered on. This service is available on working days, including Saturday.

Nominated day delivery can be requested for any date within one month of placing your order, giving you the option to conveniently schedule the delivery around your plans. Your package will require a signature, this can be from yourself or a family member/friend at the delivery address.

Please note that orders placed before an ongoing prescription runs out will be flagged by our system and we may require further information before releasing any medication.

Secure PackagingAll of our medications are delivered in plain tamperproof polyethylene courier bags.
HealthExpress Packaging

We protect your privacy by sending all parcels in neutral packaging, making sure your order is delivered safely and discreetly:


Your privacy is important to us which is why we take measures to ensure that your order is treated with the utmost discretion. Order are dispatched in plain envelopes, there will never be any obvious company branding or mention of any order contents on the outside of your parcel. Depending on the delivery method you selected at checkout, the only information provided are the Royal Mail/ UPS logo and tracking number, as well as your name and a returns address printed in small lettering onto the postage label. You can therefore safely request a delivery to your workplace or shared accommodation.

Secure Packaging

All orders are delivered in tamperproof polyethylene courier bags which provide secure packaging throughout the shipping process. This helps us to make sure the quality of the medication is not compromised during its journey and it arrives safely at your address.